Training For Success (TFS) has established an enviable track record in providing significant ROI for leading retail clients. Primary solutions engage with reducing shrink from both external and internal threats. The former has seen the establishment of the industry leading Personal Safety programme that equips staff with the requisite skills to effectively thwart the risk of organised shoplifters and troublesome persistent offenders whilst the latter hazard, that of internal fraud and theft, is confronted with the renowned internal investigations course.
One leading UK retailer recently attributed a year on year saving of £2.2M in shrinkage reduction to the TFS management programme. Accredited by the Institute of Criminal Justice Studies at The University of Portsmouth the solutions offer a gateway to further undergraduate study.
However, meeting the needs of customer facing staff has been a persistent and thorny issue for many retailers since churn and periods of time away from the shop floor are key commercial drivers albeit collectively this group represent the most vulnerable side of any business. TFS has worked with the retail sector to provide a wholly flexible online solution that elegantly bridges this gap with a highly cost effective product.
The membership only portal for loss prevention professionals and heads of corporate security provides an intelligence led forum utilising material supplied by current informants. This group is managed in line with ACPO best practise and is fronted by ex-offenders in the form of short downloadable video clips covering a number of elements including, for example, credit card fraud, shoplifting scams and robbery. Credible presentations in short chunks, purposely modelled around the social networking genre, is coupled with clear examples of current and cyclical scams that can be actively used by staff to identify clear and safe deterrents.
The client is able to access all or selected resources that are updated on a monthly basis with entry level membership being a few hundred pounds to premium membership being less than the cost of a full-page magazine advert for a full year’s membership. The video data is designed to be used either in isolation as a powerful briefing tool or can be equally embedded into existing client awareness programmes. The client is able to identify and distribute appropriate intelligence across the business which can be edited to reflect regional crime trends and target harden those members of the estate who would benefit most from the information.
Training For Success
Tel: 0870 114 9999