Greggs, the UK’s leading bakery food-on-the-go retailer has reported productivity improvements of 60% in their service supply chain as a direct result of implementing Aeromark Optimatics. In the first six months since implementation of Aeromark’s smart technology, Greggs directly employed service engineers productivity has improved from 3.5 to 5.5 completed jobs per day.


In 2012 Greggs recognised improvements were needed to their Shop asset and service management system to allow them to use their own service engineers and outsourced service supply chain more efficiently.

“We needed a system that provided thorough visibility, quick data transfer and scheduling.” Said Chris Metcalfe, Shop Maintenance Manager at Greggs.

Following an intensive review of the market, along with creditable recommendations, Greggs chose Aeromark Optimatics. “We needed a system that managed the whole process from our assets on site through to efficient scheduling of maintenance, to mobile apps and sub-contractor performance measurement. Whilst we evaluated alternatives, Aeromark Optimatics technology, along with the company’s approach for working with customers was way ahead of the competition,” Chris said.

Optimatics provides Greggs shop maintenance team with a single solution for asset management, dynamic real time scheduling of reactive work, integrated mobile workflows, vehicle tracking and seamless integration with subcontractors systems. “This system allows our planners to have full visibility of our engineers and jobs allowing for reactive jobs to be planned quickly and efficiently. The system shows how many jobs are outstanding and closed allowing for retrospective reports on SLA hits to be generated.” Said Chris.

Since the deployment of Aeromark Optimatics system, Greggs real time closure of planned and reactive jobs has improved through engineers data capture via effective integrated workflows.

Roger Marks, Managing Director of Aeromark commented: ‘In the current economy, businesses are looking for ways to lower wastage without having to commit to high capital expenditure. The right mobile workforce management and vehicle tracking systems can offer great value for relatively low investment, and start saving the customer money as soon as they are installed. The key is to find a solution that delivers accurate, reliable data and detailed, configurable reports in order to gain total visibility of your resources.

Greggs investment in the Aeromark Optimatics system has delivered quantifiable savings and continues to improve their customer service levels.


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