It would hardly be a surprise if many small and medium-size retailers were to feel daunted by the challenge of offering their customers the same type of Self Service experience they have become used to when shopping in larger retail outlets. The footprint of traditional Self-Checkout systems (SCOs), allied to the capital cost of the hardware and the not insignificant outlay on software, has so far confined such solutions to the very largest retailers.
The demand from customers for a more rapid service experience is however growing inexorably, and retailers, of all sizes, ignore this self service revolution at their peril. Embracing this revolution can bring the retailer real benefits in efficiency and customer loyalty. Self-Checkouts can reduce checkout wait times by up to 40%, thereby greatly enhancing the shopping experience, and allowing checkout personnel to be redeployed to other functions. Many surveys show that customers associate the provision of Self- Checkouts with enhanced customer service, and are increasingly expecting to find this option in many different retail environments. In one recent survey 35% of consumers stated that they wanted to be able to have access to SCOs in Convenience stores.
SPC International, working with the leading Irish retail software company Leaders Enterprises Ltd, is now able to offer a complete EPOS and Self-Checkout solution affordable for grocery stores in all retail tiers. As an NCR Premier Interact Partner, SPC can offer the latest generation of Self-Checkout hardware from the global market leader.
The latest models offer options such as placing the basket above the bagging area thereby minimising the floor space required. These developments, combined with Leaders’ integrated software, mean that independent supermarkets, Convenience stores, and a range of other retail outlets can now begin to consider whether Self-Checkout is something that would enhance their customers’ shopping experience.
SPC International will be exhibiting the benefits of this new technology for the smaller retailer at the Retail Business Technology Expo at Olympia from March 10th-11th 2015, along with the full range of NCR RealPOS hardware and solutions from their software partners. SPC will also be marketing their full range of hardware support services including refurbished EPOS and Barcode hardware, service parts and repair services.
Come and see us on Stand 518.
Bill Miller, Retail Sales Manager
Tel: 01895 452 860