Quail Digital, the specialist manufacturer of wireless headset communications systems, has launched its new retail headset. Until now, headsets have been used in conjunction with a belt pack which housed the battery and software, but the new QD Retail is the first model in the retail sector to do away with the belt pack, making for an even smaller, more comfortable product for the wearer. New features include hands free, talk lock and push to talk functions.
In addition to the headset, typically worn by supervisors (in a supermarket environment, by a sales team in a retail warehouse or shop for example), the new system incorporates 12-button multiple keypads for checkout and kiosk staff which provide instant messaging to alert supervisors to requests or problems which need assistance.
The Quail Digital system uses DECT technology on the 1.88 & 1.92 GHz band, approved for use in over 150 countries which includes all of Europe/Middle East, North America, South America and most of Asia. This system operates licence free and allows direct, instant and interference free communication, with excellent audio quality. The QD Retail headset also features intelligent battery management, private paging channel and interfacing with Ethernet and other hard wired networks.
The Quail Digital system has been shown to improve customer service by saving time at tills and checkouts. Detailed analysis by Quail Digital customers in their own outlets has shown that using a keypad and headset allows problems to be understood and resolved faster, saving at least 60 seconds of downtime for each transaction.
Tom Downes CEO of Quail Digital said: “Every time a till operator requests assistance, scanning stops and the queue builds, leading to delays and frustration. Analysis from one of our retail chain customers showed response times to customer queries were reduced by 75% after installation of the Quail Digital system.”
For further information visit www.quaildigital.com, telephone: 020 7349 2000