United Biscuits, a leading European manufacturer of biscuits and snacks, operates a national distribution centre in the Midlands supplying large supermarkets and smaller cash and carries with over two and a half thousand products each day resulting in over 100 million cases distributed each year.
With around 310 people working at the 38 bay distribution centre at any given time – including shift and agency staff in the warehouse, office workers, customer services, order processing and drivers – the logistics of implementing a safe, consistent method of working across its 3-part work shift system can prove a difficult task to ensure staff are safe at all times.
Mike Howells, Logistics Operations Controller at United Biscuits, explained the situation, “There was a problem maintaining consistency in safety due to the number of staff and the shift-style pattern of working. Although the Midlands distribution centre had a good safety record, we wanted a way of building the safety culture within the site to help focus employees and avoid unnecessary accidents”. Similar to many workplaces, one of the most common types of accidents at the United Biscuits’ warehouse were slips, trips and falls.
To combat these issues the team at United Biscuits wanted to implement a system that would improve the general safety culture within the distribution centre whilst helping to promote consistency amongst all staff, no matter what shift pattern they were working. As a result, DuPont Sustainable Solutions was asked to assist with the implementation of the SafeStart® programme in 2009. Mr Howells commented, “The previous Health & Safety Manager understood DuPont to be a leader in health and safety and wanted to be associated with the prestigious name. Once he was introduced to the SafeStart® programme, he was very impressed with the way it was laid out and the level of involvement that all employees had during the implementation process”.
The SafeStart® programme was developed with the idea that all workplace injuries that have been recognised can be prevented. The programme helps employees improve safety awareness by understanding the four critical states and four critical errors that cause most injuries. By first understanding the critical errors that lead to injury and then focusing on the root causes of these errors, such as rushing, frustration, fatigue and complacency, the SafeStart® programme gives employees the tools to keep safety in mind – even when they are under pressure. The programme works by making employees aware of their own actions and the hazards around them and gives them the skills and techniques to identify the state-to-error risk pattern to help them reduce the possibility for errors.
SafeStart® helped to create a culture of prevention at United Biscuits Logistics that allowed each employee to have greater focus on his or her actions as well as the consequences of these on themselves and others. By creating a communications platform for the provision of safety information and placing the SafeStart® logo around the building, employees could be continually reminded of the safety culture within United Biscuits. To ensure employees did not just think about safety in the workplace, occupational safety messages were placed on exit walls to remind everyone about the importance of being safe on the journey home and outside of work.
During the initial stages of the implementation a member of the SafeStart® team visited United Biscuits and trained the entire workforce in groups. A United Biscuits Logistics member of staff was then provided with additional training that enabled them to deliver additional modules to both existing and new staff, allowing the SafeStart® programme to be implemented throughout the business on a continuous basis. Mr Howells commented, “There has been positive feedback throughout the site on the training and the programme, from the logistics director to the shop floor staff – they were all trained together. Not only does this promote team work but it also gives the message that all are responsible for safety and there is no divide between employees as far as safety is concerned”.
Internal surveys are regularly conducted at United Biscuits to gauge satisfaction within the company. The 2011 survey revealed that out of 244 responses, 209 employees strongly agreed or agreed that health and safety is taken seriously at United Biscuits. That equates to 86% of the workforce. Mr Howells said, “We have seen some fantastic results since implementing the programme, including at present we have not had any lost time accidents for over 700 days. In the first year of using the programme we saw an 80% reduction in lost time accidents, a 40% reduction in lost time hours and a 16% reduction in accidents. In 2010 we saw a further 30% accident reduction, a further 15% lost time reduction, a 12% improvement in near miss reporting and a 45% improvement in our accident frequency rate”.
Mr Howells added, “Further to improving our safety culture and safety record we really liked the SafeStart® programme because it allows employees to think about safety at all times, including at home.” At the end of the training, each employee is given a specifically developed child-friendly SafeStart® Home DVD so that they can share the valuable safety lessons learned with their families, particularly with children and grandchildren. “The idea of safety is communicated positively and shows that everyone has a duty of care in and out of the workplace. The improved safety culture has also improved the quality and efficiency within United Biscuits. Understanding everyone is responsible for each other, people now work better in teams, looking out for each other and there is a stronger productivity and work ethic”.
As a result of the changes made to the safety culture with the help of the SafeStart® programme, United Biscuits has been presented with several prestigious awards recognising its achievements and dedication to safety and its employees. United Biscuits has won the British Safety Council International Safety Award five years in a row and has achieved a Five Star accreditation in safety in both 2010 and 2011 with a 96% and 96.6% score respectively. This accreditation has automatically entered the company in the British Safety Council Sword of Honour Award, one of the most prestigious awards in the safety calendar, with only 40 organisations worldwide winning. United Biscuits won Swords in both 2010 and 2011 and also received the Globe of Honour Award in 2011, an award that recognises a business’s commitment to environmental management.
Since implementing the SafeStart® programme United Biscuits has been working with DuPont Sustainable Solutions to further enhance the programme and to put in place a system to train new employees and potentially implement the programme into other areas of the company.
DuPont Sustainable Solutions, Training Solutions
Tel: + 55 41 2169 6372