Bakers Basco has announced the launch of Basco Intel 360, a new digital investigations app designed to transform how its field team manages equipment recovery across the UK baking and grocery supply chain.
Following a successful twelve-month trial, the app will now be rolled out across Bakers Basco’s investigations team. Developed to streamline operations and reduce administration time, the new technology enables officers to log investigations, track equipment and manage recovery activity directly from their mobile phones while in the field.
The Basco Intel 360 app replaces manual reporting methods such as email updates and spreadsheets with a single digital system that records investigations in real time and automatically shares information with the Basco operations team. Officers can quickly log activities such as issuing charges, recording notices to desist, conducting stock audits, or recovering unsecure equipment from stores and depots.
The system also automatically sends alerts to relevant stakeholders when equipment belonging to different bakery brands is identified, helping ensure faster collection and improved coordination across the supply chain.
According to Andy Dugmore, assistant investigations manager at Bakers Basco, the technology marks a significant step forward for the organisation’s operations. “Previously our officers would send their jobs in different formats by email, which meant our team had to interpret and manually record everything into spreadsheets,” he said. “The new app standardises how information is captured and sends it straight into our system, which removes the risk of errors and saves significant administration time.”
By integrating with Microsoft Power BI, the app will also enable Bakers Basco to analyse operational data more effectively, helping the organisation identify equipment misuse patterns, track recovery performance and pinpoint potential hotspots for equipment loss.
“The real power of this system is the data it generates,” Dugmore added. “Instead of searching through multiple spreadsheets, we can see everything in one place and quickly identify trends or locations that require attention. It’s definitely a game changer for the way we manage investigations and recover equipment.”
The mobile-first platform also allows officers to upload photographs, record equipment counts and track payment plans linked to recovery cases, ensuring investigations can be managed entirely on the move.
“Ultimately this technology allows our team to spend less time on administration and more time doing what matters most – finding missing equipment and returning it to the baking supply chain,” Dugmore said.
The launch of Basco Intel 360 forms part of Bakers Basco’s ongoing investment in technology to strengthen equipment protection and improve recovery rates across the industry.
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