Client name withheld
The Problem:
Training For Success was approached by a high-profile UK client, who was concerned about potential threats to their cash based business.
In particular the client was seeking to minimise the threats to their business from the twin threat of armed robbery and Tiger kidnap. Both presented challenging scenarios, since a proportionate risk assessment had to be balanced with the practicalities of service delivery and obvious threat to the safety of staff and, in certain circumstances, those of the client’s customer base.
The Solution:
Training For Success responded to the Client’s concerns and addressed their specific issues by devising a training programme aimed at senior executives and key managers.
A specialist training team was selected, including serving senior police officers, that delivered a one-day experientially based programme across England and Northern Ireland that addressed a number of critical issues, including observation skills, intelligence gathering, safe posture, critical thinking and scene management.
To reinforce the learning, a number of role-plays were integrated so the delegates could experience the emotional reactions to such incidents, in order that safe strategies could be identified. Furthermore, the all-important briefing of family members was a key component.
The Results:
Both programmes were extremely well received by the client and are now accredited by the sector skills body Skills for Security. Policy and procedures were also amended to integrate the new learning. Scheduled tests of organisational capabilities were also agreed, to maintain an up to date and target hardened resilience.
Training For Success
Tel: 0870 114 9999
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