Tlantic, a global developer of retail solutions, is launching the Tlantic Mobile Retail Suite™ on stand 565 at RBTE. This suite of innovative software solutions provides retailers with a new way to rapidly deploy mobile services and applications to deliver best in class customer service in both the physical and virtual store. Giving 360° visibility of all operations, it enables retailers to provide anytime, everywhere services using synchronised in-store, online and mobile apps for customers, colleagues and service staff alike.
According to Francis Davis, Sales Director of Tlantic: “The Tlantic Mobile Retail Suite™ provides retailers with a new and cost effective way to rapidly develop and deploy new services that enhance the customer experience at the point of contact demand. The customer journey is now wholly mobile and, for the first time, there is a suite of integrated applications from Tlantic to enhance every step of the way.”
The Tlantic Mobile Retail Suite™ enables retailers to better interact with customers whether they are at home, online or in-store. It also improves the customer experience in both the virtual and physical stores by transforming complex retail operations into simple, flexible and easy to manage tasks. The suite empowers staff to deliver a higher level of customer service throughout the retail cycle from ordering, picking and delivery using tablets, smartphones and handheld computer devices.
“The Tlantic Mobile Retail Suite™ is enabling some of the world’s leading retailers to automate business processes, streamline operations, empower the workforce and enhance the customer experience. These benefits can be significantly enhanced when the suite is combined with Kaizen Continuous Improvement methodology,” continued Francis Davis. “Many of our retail clients who run MRS™ operate in several countries in Europe and South America where they are already delivering better customer service, reducing costs and adding as much as 10 million euros each to the bottom line every year.”
Tlantic’s new suite provides retailers with greater visibility of all business processes including tracking the number of customers currently present in both physical and virtual stores, monitoring stock levels and the availability of customer service staff as well as instant reporting on sales. It allows retailers to accelerate their mobile strategies by leveraging their existing IT infrastructure, reducing the cost of becoming a truly ‘Everywhere Store’ and achieving a rapid return on investment.
The Tlantic Mobile Retail Suite™ delivers a true omni-channel customer experience and enables applications from Tlantic and third parties, as well as retailer’s existing apps, to link with legacy retail software applications. It integrates with all commonly used e-commerce, ERP, CRM and POS platforms and is scalable from single site locations through to the largest multi-site, multi-brand and multi-currency retail operations. The suite can be deployed as a cloud, or as an on premise-based solution.
The company is also launching a new inStore tracking application at RBTE. Part of the Tlantic Mobile Retail Suite™, inStore Tracking enables retailers to maximise the effectiveness of planograms and merchandising displays and significantly increase sales performance. inStore Tracking also allows retailers to interact more closely with their customers and deliver targeted offers and promotions directly to their smartphones as they visit different areas throughout the store.
Come and see us on Stand 565.
Tel: 01684 851225
Email: francis.davis@tlantic.com
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