Edeka delivers first class experience to expectant customers

cash_handling_edeka_tonscheidtThe E-Centre in Duisburg, Germany, part of the German grocery retailer Edeka, has introduced cash handling technology CashComplete® from cash handling experts SCAN COIN, to offer customers a better in-store experience and reduce the time spent by staff counting cash in store.

The E-Centre has selected SCAN COIN’s CashComplete® to run alongside its existing EPOS technology. While cashiers in store scan the purchases and handle card payments in the same way as before, shoppers insert notes and coins into a self-service cash recycling terminal that is mounted on the end of the cash desk. Shoppers can easily get rid of their coins by throwing them into a funnel. Without exposing cash at any time the technology allows staff to transfer notes into a back office safe via a special transport unit.

Cash is placed by the customer directly into a SCAN COIN cash counter and therefore eliminates the direct handling of cash by staff. Falk Tonscheidt, CEO and owner of the E-Centre, said, “The business prides itself on great customer service at the checkout and Edeka felt that a new system to handle cash would make a big difference to the customer experience. Besides a strong customer-orientated approach, the business also wanted to ensure that the technology matched its employees’ expectations.”

The systems are emptied every night and the laborious task of counting the coins and notes is removed. Tonscheidt said, “The automatic counting of the money at the end of the day saves a considerable amount of time and the systems are ready for use quickly in the morning.”

The technology integrates seamlessly with the retailer’s POS system from AWEK, a complete provider of IT solutions for the retail trade.

awek_kassensystem_edeka_1SCAN COIN is a global leader in automatic coin and bank note processing. The company offers tailored solutions – from a standalone coin or note counter to a complete system of hardware and software for efficient cash processing.

With about €37 billion in total turnover and around 12,000 supermarkets, the Edeka Group is the number one in Germany’s food retail sector.

The core business segment of the Edeka Group is the full-range supermarket business managed by franchisees. A total of 4,500 Edeka entrepreneurs have powered the dynamic growth of the group.

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www.cashcomplete.co.uk