Sainsbury’s contact – Terry Poole, Head of Profit Protection
The Problem:
Sainsbury’s commitment to quality management training encouraged a fresh review of key safety and security strategies. The key drivers for the management development programme engaged with the primary duty of care to Sainsbury’s colleagues (Personal Safety solution) and the requirement to equip store managers with the skills to deal with internal shrinkage, allegations of improper conduct and under performance (Security Interview Techniques solution).
The Solution:
Once the primary learning outcomes had been agreed, dialogue commenced with the Training For Success team who modelled the learning events around the strategic aims and values of Sainsbury’s. Feedback from the pilot programmes was reviewed, and where appropriate this evaluation was used to make improvements.
The one-day Personal Safety event utilised an actor who created very realistic simulated events that managers dealt with in real time. Video footage of these activities was later used to de-brief performance and create an action plan. Key learning outcomes engaged with risk assessment, observation skills, situational stress, safe posture and appropriate legal and policy issues.
The two-day Security Interview Techniques course, due to its level of expertise, engaged with trainers who were either qualified to LLB (Hons) standard or alternatively had a skill set that embraced advanced police interviewing skills. Specific case studies were agreed that incorporated a number of challenging scenarios including gross misconduct, theft and collusion. A two-day period was identified, allowing delegates to practise the skills learnt on day one via a number of video recorded simulations involving a colleague under investigation and either a friend or colleague representative.
The Results:
Feedback and evaluation processes have consistently shown that the business has exceeded the support given to store managers in both of these vulnerable areas. Increased awareness in reporting incidents and improvements in shrinkage are also key performance indicators. Managers feel more confident and competent to deal with situations so taking more effective action to drive improvements.
The accurate reporting of disorder has seen a 40% increase. Robberies – often the most traumatic of violent incidents – have reduced due to increased vigilance. Sainsbury’s also report that managers and colleagues do understand that crime can never be wiped out, but being more aware does help. Ongoing evaluation processes have captured an increased level of confidence, application and flexibility.
Training For Success
Tel: 0870 114 9999
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