The client had identified the requirement to bolster their in-house security function with a dynamic and pragmatic training programme that represented an immediate return on investment. Furthermore the solution had to be accredited by an awarding body and meet the requirements of the conditions of the Security Industry Authority (SIA).
The in-house role had a long and distinguished reputation and the delegates were experienced front of store personnel with a wealth of familiarity with the perceived and real threats to the business.
A detailed training needs analysis was conducted with the client that identified a clear agenda of developmental actions designed to edify the position of the security function, particularly in relation to deters, intelligence gathering and working in partnership with other stakeholders, including the store management team and local Police.
A pilot programme was evaluated before a nationwide delivery, which engaged with over 300 in-house security guards. Learning outcomes included tactical communication, static guarding, diffusing skills, dealing with conflict and aggression in partnership with other members of staff, and retail law.
The programme was accredited by The Institute of Criminal Justice Studies at The University of Portsmouth and matched the requirements of statutory law as laid down by the SIA.
Feedback from delegates was outstanding and an immediate recognition by store managers was acknowledged by the business in terms of heightened productivity and the effective management of hitherto difficult local scenarios. Such was the response from store management that the programme was offered to key operational managers in order to provide a seamless and consistent response across the whole business.
Training For Success
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